General Information
Payment Extensions

Utility disconnections, evictions, and foreclosures are currently suspended due to the impact of COVID-19.


Many mortgage holders will be offering extensions following the lead of the Federal Housing Finance Agency.

More information coming soon.

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While the temporary suspension of utility disconnections and evictions offers relief to families right now, the agency anticipates the need for emergency financial assistance may be unprecedented once the threat from COVID-19 has passed. If you need emergency financial assistance, please contact the Crisis Assistance Ministry team by email.




The company will waive late payment fees and fees for returned payments for its millions of electric and natural gas customers across its service territories beginning Saturday March 21 until the national state of emergency is lifted. For residential 

customers, the company will also waive fees for credit and debit card payments.

For more information about Duke Energy’s COVID-19 updates: click here

Internet Services 


Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 29 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet, TV, Mobile and Voice.

Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps.


To enroll call 1-844-488-8395. Installation fees will be waived for new student households.

(click here for information from wtv.com) 

(click here for information from charter) 



Comcast is offering the 'Internet Essentials' package free for low-income customers for 60 days. (click here for more information from wxyz.com). 

To sign up, applicants can simply visit www.internetessentials.com. The accessible website also includes the option to video chat with customer service agents in American Sign Language. There are also two dedicated phone numbers 1-855-846-8376 for English and 1-855-765-6995 for Spanish.

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